RemoteHands / HandsOn

You are in need of a holiday substitute or general assistance with the on-site management of your infrastructure?

Because of our ideal office location, we are able to offer RemoteHands/HandsOn to our customer who only want to make use of our services.

At the moment, we offer RemoteHands/HandsOn for the following three data centers:

Location overview:

  1. Lorenzweg 5, 12099 Berlin (approx. 3.5 km away from our office location)
  2. Alboinstrasse 36-42, 12103 Berlin (approx. 6 km away from our office location)
  3. Gradestrasse 60, 12347 Berlin (approx. 200 m away from our office location)

Our RemoteHands service is ideal for you if:

  • You do not operate your own hardware in one or more of the stated locations
  • You have no time to drive to the data center locations or the location is too far away
  • You need a holiday substitute for your company
  • You want to offer a 24/7 RemoteHands service to your customers

What billing increments do you offer?

  • Billing according to effort and expenses (working days from 8 am to 6 pm: per started 15 minutes – other times: per started 60 minutes)
  • Monthly included HandsOn flat rate (minimum purchase: 60 minutes)

What does the RemoteHands service cost?


  • Fri. 8.00 Uhr – 18.00 Uhr => 26,78 Euro Brutto / 15 Min.
  • Fri. 18.01 Uhr – 7.59 Uhr sowie Sa, So, Feiertags => 160,65 Brutto / 60 Min.

Arrival/Departure for:

Lorenzweg and Alboinstraße:

  • Main time: 35,70 Euro gross
  • Other times (incl. holidays and weekends) 35,70 Euro gross


  • Main time: 0,00 Euro gross
  • Other times (incl. holidays and weekends) 35,70 Euro gross

What kind of maintenance and management is covered with the RemoteHands service?

  • Reboots
  • Execution of orders and instructions via telephone
  • Troubleshooting in case of problems or hardware failure
  • Replacement of outdated and defective hardware
  • Mounting and startup of new systems (servers, NAS, switches, firewalls, etc.)

In addition, we offer our customers who have ordered a monthly included HandsOn the option to store their hardware on our premises where it can be accessed at any time.

You are interested in our HandsOn service? Don’t hesitate to contact us and receive detailed information!

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